Last updated 27 Sep 2021
Manjot Heat & Eat (Manjot’s) respects the privacy of individuals. This policy sets out the way in which Manjot’s (“we” or “us“) collect, hold, disclose, use and protect your personal information.
By visiting any of our websites (including by using an application on a smart device), creating any accounts with, Manjot’s News Letters, placing an order with any of our stores or providing us with your personal information, you agree to your personal information being collected, held, used and disclosed as set out in this policy.
References to ‘website’ include the following: https://www.heateat.com.au or any other site, services (including web-services), software, application or media managed by Manjot’s Heat & Eat.
Revisions to this Policy
If you continue to use our websites, place an order with any of our stores or provide further personal Information to us after this policy has been revised you will be deemed to have accepted the revised policy.
What Information we collect
We collect information necessary for us to process your order, process a refund of your order, register you for an account such as Register Member or Manjot’s Online Ordering.
The personal information which we collect from you and hold (“Information“) includes information like your first and last name, postal address, telephone and mobile number(s), email address, details of your order (i.e. your last order, your delivery address), IP address and credit card details. In respect of your credit card details we only hold some information, as detailed further below. If required, we may request your bank details in order to process a refund of your order.
When you place an order with us online using the Manjot’s Heat & Eat Online ordering system (whether via the Manjot’s website itself or an application on a smart device), we collect additional Information from you such as:
We may also collect your smart device ID and use your smart device’s location services (with your consent) in order to provide you with Manjot’s application services. See ‘Manjot’s applications for smart devices’ section below for further information.
How do we collect Information?
We collect your Information in various ways, including when you:
Except as noted in this policy, where possible Manjot’s will collect your Information directly from you. However, there may be occasions when your Information is collected from someone else (for example Manjot’s may collect your Information from its other stores, network companies, service providers and other third parties so that we may provide an enhanced and more relevant user experience, service or product to you). Where Manjot’s collect your Information from someone other than you, Manjot’s will take reasonable steps to inform you of this (if this is not already disclosed in this policy). No matter where we obtain the Information from, your Information is collected, held, used and disclosed by us in accordance with this policy.
External Account (Facebook, Google and PayPal) (Australia only)
Please note that after completing this process, your Manjot’s Online Ordering account will be linked with your External Account. Your Manjot’s Online Ordering Account will be accessible so long as your External Account remains active.
How do we use your Information?
We use your Information for a variety of purposes including for processing orders, providing our products and/or services to you and for any other purpose for which it was provided to us, or other related purposes and as permitted or required by law. Such purposes include, but are not limited, to the following:
Sometimes we receive data from our affiliates, customers and other third parties that helps us (or them) understand our customer’s online, ordering and purchasing activity, and generally make Manjot’s a better experience for our customer. For example, a customer’s order may tell us information about the customer (like what their Cuisine or sides preferences are) in order to measure the effectiveness of – and improve the quality of – our customer’s ordering experience.
We may also put together data from the information we already have about a customer so we can offer and suggest a variety of products, deals or offers and features to our customer, or customize the ordering experience for the customer.
When you apply for a job with us we also collect some information from you for the purposes of assessing your suitability as a Manjot’s employee. The sensitive information we collect in these circumstances is further set out under the headings Manjot’s Jobs and ‘How we use your Information: ‘Sensitive information’ below.
If you are applying as a driver in our stores, we also collect your driver’s licence number, the make and model of your motor vehicle and your registration number.
We may also require you to provide information about any pre-existing injuries or medical conditions which may affect your ability to carry out the job, or which may be aggravated by the job, you are applying for.
If you have any queries regarding the information contained in your online account, or would like to update any of this information, please contact the Manjit’s IT team on firstname.lastname@example.org.
Manjit’s Jobs of interest
You acknowledge that consent has been provided for us to collect and use your personal information for the purpose of:
Manjot’s do not store any credit card details for in-store orders.
Internet orders can be paid by credit card, debit cards, or e-voucher(e-Coupon). Your credit card details are required to process payment on the internet order system however the full details are not saved once the order is processed. The credit card details we hold are the name on the card, expiry date and the masked version of the credit card (ie last 4 digits).
If you are a registered member of the online ordering system, you may have the ability to save your preferred payment method. You will be able to update this at any time by logging in to your registered account. We reiterate that your full payment details are not stored in your Manjot’s registered account, but rather with our partner payment gateway providers:
Refer to heading ‘Third Party disclosure of your Information’ for more information about these payment gateway providers.
Third Party disclosure of your Information
Where appropriate, Manjot’s will share your Information between themselves and with other third parties, including:
Register member is Manjot’s electronic communications database which our customers may join by submit register Application.
The database is utilised to send emails containing information such as order status, promotions, targeted offers, survey information, feedback, value offers and news to subscribers (Register Members). Manjot’s may send offers and deals via SMS or email to these members from time to time.
Access, accuracy and security
We will take reasonable steps to ensure that your Information that we collect, and hold is accurate, complete and up to date. However, we rely on you to advise us of any changes to your Information to help us maintain accurate, complete and up-to-date information. Please let us know if you believe that any of your Information requires updating or correction.
You can request access to and correction of your Information that we hold at any time. Any such requests should be made directly by contacting us (see “Contact Us” section below), or by updating your details through the relevant Manjot’s website (login -> my Account).
We will take reasonable steps to protect your Information from misuse, loss and unauthorised access, modification or disclosure. However, no data protection or security measure is completely secure, and we cannot guarantee the security of your Information, particularly in relation to online transmissions. You must take care to ensure you protect your Information (for example, by protecting your usernames and passwords) and you must notify us as soon as possible after you become aware of any security breaches.
As mentioned under the heading ‘What information we collect: Manjot’s Jobs’, when you apply for a job with us you may be asked to disclose any pre-existing injuries or medical conditions which may affect your ability to carry out the job, or which may be aggravated by the job, you are applying for. This information will only be used for the purpose of assessing your suitability as a Manjot’s employee.
This information will only be collected with your consent. Your completion of the job application (and consequently the provision of such information as part of the application) will be treated as your consent.
We will not collect, use or disclose any other sensitive information such as information about racial or ethnic origins or political or religious beliefs.
Clickstream Data and Advertising (log Files)
Each time you visit our websites our server collects some anonymous information, known as click-stream data, including the type of browser and system you are using; the address of the site you have come from and move to after your visit; the date and time of your visit; and your server’s IP address.
Manjot’s may collect this information for statistical purposes to find out how the websites are used and navigated, including the number of hits, the frequency and duration of visits, most popular session times. Manjot’s may use this information to evaluate and improve the Manjot’s websites.
Manjot’s applications for smart devices(near future)
Manjot’s offers various applications for smart devices; these applications allow you to (amongst other things) order Indian food, track your order, locate your nearest store and receive vouchers or current deal notifications.
You will be able to access your Manjot’s Online Ordering account using these applications.
In addition to recording your smart device’s IP address as part of your online order, your smart device’s ID may also be recorded in order to effectively provide you with the application’s services.
For example, once you have placed a Food order you will be offered the opportunity to personalise your order so that the system remembers it for future use. A cookie will be set on your machine that enables us to recognise your computer when you return to order your favourite Manjot’s Food next time.
With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored. If you want to do this, refer to your Browser instructions or help screen to learn more. If you disable all cookies, you may not be able to take advantage of all the features of our sites.
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Limitation of Liability
Under no circumstances will the company be liable for any injuries, death, loss or damage caused by your use of the site, including any software, materials, content, food, products and/or services provided or use or reliance on information obtained through this site. It is your responsibility to evaluate the accuracy, completeness, or usefulness of this site and the resources, materials, content and software provided therein. In no event shall the company be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or relating to the site or this agreement, whether based on warranty, contract, tort, or any other legal theory. Because some jurisdictions do not allow the exclusion or limitation of liability for negligence, consequential, incidental or other damages, in such jurisdictions the company’s liability is limited to the greatest extent permitted by law. Your sole remedy for dissatisfaction with this website is to stop using this website.
Disclaimer of warranties
You acknowledge and agree that this site is provided on an “as is” and “as available” basis. None of the company, its affiliates, subsidiaries or its or their officers, directors, employees or agents (collectively the “company parties”) guarantees the accuracy, completeness, timeliness, reliability, suitability or usefulness of any portion of the site. None of the company parties warrant that this website will be uninterrupted or error free, that any specific information that is requested will be provided or that this site or its server(s) are or will be free of computer viruses or other harmful elements. You expressly agree that the entire risk as to the quality and performance of this site and the accuracy, timeliness or completeness of the content or services is assumed solely by you.
None of the company parties make any, and hereby specifically disclaim any and all, representations, endorsements, guarantees, and warranties, expressed or implied, regarding this site and any of the information, software and other materials therein, including without limitation, the implied warranties of merchantability and fitness for a particular purpose, title and non-infringement of third-party rights.
You understand and agree that any content, software, materials and/or data downloaded or otherwise obtained through the use of the website is used at your own risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of such content, materials and/or data.
The Users expressly understand and agree that the Company shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the service; (ii) the cost of procurement of substitute food, goods and services resulting from any food, goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service; (iii) unauthorized access to or alteration of the Users’ transmissions or data; (iv) statements or conduct of any third party on the service; (v) termination of the Users’ Accounts; or (vi) any other matter relating to the Accounts. In the event that notwithstanding the foregoing, the Company is found liable to a User for damages from any cause whatsoever, and regardless of the form of the action (whether in contract, tort (including negligence), product liability or otherwise), the liability of the Company to the User will be limited to the amount that the User paid for his/her/its Account.
The User agrees that their use of the Accounts is at their sole risk. The service is provided on an “as is” and “as available” basis.
The User must not modify, adapt or hack the Accounts or modify another website so as to falsely imply that it is associated with the Accounts, the Company, or any other Company service.
The User agrees not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Accounts, use of the Accounts, or access to the Accounts without the express written permission of the Company.
The Company may, but have no obligation to, remove content, and Accounts containing content, that it determines in its sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any intellectual property rights or these Terms of Service.
Verbal, physical, written or other abuse (including threats of abuse or retribution) of any Company customer, employee, member, or officer will result in immediate Account termination and possible further actions.
The User understands that the technical processing and transmission of the Accounts, including their content, may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
The User must not upload, post, host, or transmit unsolicited email, SMSs, or “spam” messages.
The User must not transmit any worms or viruses or any code of a destructive nature.
The Company does not warrant that (i) the Accounts will meet the User’s specific requirements, (ii) the Accounts will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the Accounts will be accurate or reliable, (iv) the quality of any food, products, services, information, or other material purchased or obtained by the Users through the Site will meet their expectations, and (v) any errors in the Accounts will be corrected.
The failure of the Company to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between the Users and the Company and govern the use of the Accounts, superseding any prior agreements between the Users and the Company (including, but not limited to, any prior versions of the Terms of Service).
Unless otherwise provided, the Terms of Service shall be governed by the laws of the Commonwealth of Massachusetts without effect to its conflict of laws provisions.
Claims, disputes or other matters in question between the parties to the Terms of Service arising out of or relating to the Terms of Service or breach thereof shall be subject to and decided by binding arbitration in accordance with the rules of the American Arbitration Association currently in effect unless the parties mutually agree otherwise. No arbitration arising out of or relating to the Terms of Service shall include, by consolidation, joinder or in any other manner, an additional person or entity not a party to the Terms of Service, except by written consent of the Users, the Company and any other person or entity sought to be joined. Consent to arbitration involving an additional person or entity shall not constitute consent to arbitration of any claim, dispute or other matter in question not described in the written consent. The agreement to arbitrate shall be specifically enforceable in accordance with applicable law in any court having jurisdiction thereof. The award rendered by the arbitrator or arbitrators shall be binding and final, and judgment may be entered upon it in accordance with applicable law in any court having jurisdiction thereof. The parties agree that in the event any such dispute proceeds to arbitration, the prevailing party will be entitled to recover, as part of the arbitration award, its reasonable attorneys’ fees and costs incurred in the arbitration, at the discretion of the arbitrator. Said arbitration shall be held in Boston, Massachusetts, unless a different location is agreed to in writing by all parties.
If any term of the Terms of Service is deemed unenforceable or invalid by a tribunal with valid jurisdiction then the finding of unenforceability or invalidity of that part shall not affect the remaining portions of the Terms of Service which shall remain in fall force and effect.
The Terms of Service and all of its terms and provisions are binding upon the heirs and personal representatives of the Users and the successors and assignees of the Company; provided, however, no assignment by the Users of their rights and/or interests in and to these Terms of Service shall be permitted without the prior written consent of the Company.
Questions about the Terms of Service should be sent to email@example.com
The Company, in its sole discretion, has the right to suspend or terminate any User’s Account and refuse any and all current or future use of the Account, or any other service of the Company, at any time for any reason, including, but not limited to, violation of these Terms of Service. Such a termination of a User’s Account will result in the forfeiture and relinquishment of all content in said Account.
Users may cancel their Accounts at any time by using the account management options or by submitting a request in writing to firstname.lastname@example.org. Thirty (30) days notice is required when cancelling.
The Company may delete any of a User’s archived data within thirty (30) days after the date of termination.
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Manjot’s does not knowingly collect any Personal Identifiable Information from children under the age of 18. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.